While this is a rare occurrence, it can and will happen from time to time. Fish are live animals and we cannot ensure that every one will arrive alive or remain alive. We do ask that if your fish arrives dead (DOA), submit a picture of the deceased fish that is in the bag within 2 hours of the delivery time of your fish. We will work quickly with you to resolve the problem.
We will offer replacement fish for any losses, but do not offer refunds at this time. We can replace fish but shipping costs is the responsibilityof the buyer. If you put the fish in your tank and it dies or is not acting properly, please contact us, with pictures,within 24 hours. We will again, do everything in our power to resolve the issue and ensure that you have a great experience with these fish.